TERMS AND CONDITIONS FOR ONLINE TRAINING “Accidental Counsellor”
In these terms and conditions (“the terms”): “we”, “us” and “our” and “Calm” refers to Calm Consulting Proprietary Limited (ABN; 40 623 534 716); and “You”, “Your”, “the student” and “I” refers to you.
1. As an online student of Calm, you agree to the following terms and conditions: –
1.1 To participate in your chosen online course and to complete the nominated course within the specified duration;
1.2 You acknowledge that the assessment responses that are submitted for all online work, whether written, multiple choice or other, are your own work and, if written, are in your own words;
1.3 You acknowledge that to be deemed competent for each unit you must gain the satisfactory result for all assessments in that unit;
1.4 You consent to Calm to make any enquiries necessary to verify the information disclosed in this application and to verify the identity of the applicant;
1.5 You agree to pay the course fees (plus GST if applicable) for the course using the payment method that you have selected under the course enrolment agreement;
1.6 If you wish to cancel your enrolment you must do so within fourteen (14) days of your enrolment being completed and you must do so by contacting the Calm course adviser in writing;
1.7 If you choose to cancel your enrolment within the specified 14-day period you acknowledge and accept that a cancellation fee of 20% of the total course price will apply;
1.8 You accept that you are required to pay the full amount of the course fees even if you fail to complete your course or fail to advise Calm of your withdrawal from your course during the 14-day cancellation period;
1.9 In the event that you do not complete your course within the given timeframe of 30 days from the date of enrolment your course may be suspended and access to further material denied;
1.10 The access to your course is 30 days as stated in the course description and/or advised at the time of enrolment.
2. Within 24 hours of receipt of payment of your course fee Calm agree to:-
2.1 Provide you with a receipt of payment for the course; and
2.2 Taken to the log in page of the course to submit your username and password as nominated by you.
3. Upon receipt and acceptance of your completed enrolment forms, Calm agrees to:-
3.1 Provide you with log in details to access your online course materials and assessments;
3.2 Provide you with assessment instructions;
3.4 Provide trainer support throughout your enrolment if required; and
3.5 Issue a certificate of completion upon finishing the course.
4. In relation to the above, you acknowledge the following:-
4.1 Your course enrolment is complete and final when you have been issued a Username and password for online course access by Calm;
4.2 The course commencement date is the date that your course access details are sent to you by Calm, unless you specifically request a different date at the time of enrolment and that date is agreed to by Calm;
4.3 The course access duration (of 30 days) is effective from the course commencement date;
4.4 Log in access to all available units of the course will be active as at the course commencement date;
4.5 You will be deemed to have commenced the course on the course commencement date; and
4.6 The course is not transferrable to any other party once the course has been commenced.
5. Payment of course fees
5.1 The full or total amount of course fees and timeframes for payment are clearly displayed for the course on the Calm website.
5.2 The amount and payment is confirmed in the Calm enrolment email and the payment receipt sent by Calm to all enrolling students.
5.3 If training is contracted by a company or corporation or non-for-profit organisation then full fees are payable at the time of the enrolment application by the Organisation, Company or Organisation unless otherwise agreed to in writing by Calm.
5.4 Payment for the course must be made in full prior to you commencing the course or being issued with final course enrolment details including username and password for online course access.
6. Course materials
6.1 Course materials are supplied in an online environment, unless otherwise stated in the course description;
6.2 Once enrolment has ended (30 days from the date of enrolment) access to any online material will be denied to you, therefore it is your responsibility to save and/or print any notes or content that you may require for reference purposes at a later date;
6.3 The content of the online course materials, including copyright and all other such intellectual property rights contained therein, remain the property of Calm; and
6.4 No reproduction or distribution of any part of the course material, including but not limited to all assessment, content, supporting documents, Art or online material can be made without the prior written consent of Calm;
6.5 Participants must not use any course materials for any purpose other than which it was intended;
6.6 The printing of the Workbook supplied with the course is for your exclusive use only and may not be reproduced more than once for this purpose;
6.7 You must not distribute the Workbook or use any of its contents to formally train or advise others who have not enrolled in the Accidental Counsellor training session, either electronically or face to face.
7. Cancellations and fees
7.1 Should Calm cancel the course for any reason, any student enrolled at the time Calm announces the cancellation will be entitled to a full refund of course fees and there will be no administrative charges or penalties.
8. Withdrawal prior to course commencement
8.1 Applicants/students must finalise and complete the entire Calm enrolment process within thirty (30) days of making their course payment. If all forms and documents are not received by Calm within thirty (30) days then Calm may cancel the enrolment and close the application. In this case, a full refund of fees will be made less a cancellation fee of 20% of the cost of the total course which will be withheld to cover administration costs.
8.2 If an applicant/student has completed the enrolment process and requests to withdraw prior to their course commencement date a full refund of the fees will be made less a cancellation fee of 20% of the total course fee, which will be held to cover administration costs.
9. Eligible cancellation during the first 14-day period
9.1 Eligible cancellations for students enrolled in the Calm course which are received during the first fourteen (14) day period will receive a full refund of course fees, paid less a cancellation fee of 20% of the total course price, which will be held to cover training and/or administration costs.
10. Withdrawal during the course
10.1 Cancellations, other than cancellations during the first 14-day period, for students that have commenced their course will not be entitled to a refund.
10.2 A Certificate of Completion will only be issued when all units of the course have been satisfactorily completed and paid for.
11. Withdrawal due to illness or hardship
11.1 In the case of a student withdrawing from a course due to illness or extreme hardship Calm may, at its own discretion, allow a refund of fees, however the following conditions will apply:-
11.1.1 The person concerned must produce satisfactory evidence of the circumstances for the application such as a medical certificate;
11.1.2 A cancellation fee of 20% of total course fees will be withheld;
11.1.3 If a refund has been issued a Certificate of Completion will not be granted for any units completed in the course.
12. Reinstatement into a course
12.1 Calm will not reinstate a student into a course following the course expiry or enrolment closure date.
12.2 You acknowledge that if for any reason, be it personal or medical, that if you cannot continue your study that you have the option to apply for withdrawal or to place your course on hold. This can be done by the following steps:-
12.2.1 Contacting the Calm course adviser and requesting, in writing, to withdraw; or
12.2.2 Contacting the Calm course adviser and requesting, in writing that Calm extend the course to allow sufficient time for completion.
13. Confidentiality and privacy
13.1 Calm will make all reasonable efforts to keep any confidential information that we have about you secure and to ensure that any of Calm’s employees or agents who may have access to that information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
13.2 We will only disclose information that we have about you on the following basis:-
13.2.1 To the extent specifically required by law;
13.2.2 For the purposes of this agreement (including disclosing information in connection with any query or claim).
13.3 Information provided by you to us is considered to be confidential and will not be divulged to any third parties nor will it be sold or passed over to any other mailing lists.
14. Acceptance of course enrolment agreement
14.1 By accepting the terms of this course agreement:-
14.1.1 You are warranting that you are eighteen (18) years of age or older;
14.1.2 You will provide a valid email address which is unique to you and will maintain this unique email address throughout your enrolment or otherwise you will advise the Calm administration staff of any change to your contact details or email;
14.1 3 You acknowledge your course commencement date is the date that your course access details are sent, unless requested otherwise at the time of enrolment;
14.1.4 You acknowledge that you must complete all units of the course satisfactorily within 30 days of your enrolment being completed to obtain a Certificate of Completion;
14.1.5 You acknowledge that your acceptance declaration will be recorded on our database;
14.1.6 You agree to participate in the assessment process with authenticity and honesty;
14.1.7 You acknowledge that this declaration is true and correct;
14.1.8 You acknowledge by pressing the “Pay Now” button on the course acknowledge page that you have read, understood, and agreed to all of the terms above.
Course Description and Details:-
15.1 Sometimes when having a conversation, we find ourselves in a situation where we don’t know what to say or how to respond. Accidental Counselling will provide you with practical skills; whether you are talking to someone going through a difficult time, having relationship issues, not coping with life, or feeling hopeless and helpless; this course will help you respond in a helpful and more appropriate way.
This is a 6.5-hour course, with engaging videos, audios, theories, and a 24-page workbook filled with practical information and self-paced exercises to try out your new skills.
You will learn how to help someone identify their strengths, that will assist them to manage their problems better, and easier. You will learn how to reframe their thinking to give them a different angle and perspective on something that previously painted a negative picture.